Common questions and answers to help you use VoyageME more efficiently

How do I select my hotel?
In the search menu on the left containing the check-in and check-out data, please select the dates of your stay and your destination, example London. If you simply click on the link "Show advanced Search", you can refine your search by selecting different facilities such as a "pool" or "Internet Services".

Hotel Information
You can find the address on the hotel page. The contact details will be given, after you have made the reservation, in the confirmation email. At the bottom of the hotel page you can find travel information with details on location and directions. On the left there is an extensive map of the area around the hotel.

Rooms and Prices
It will depend on each hotel’s policy and availability. Once you have retrieved the availability for a specific hotel for the requested dates, you can access the room description by clicking on the room name. All rates on the VoyageME website are per room per stay, unless stated differently. We will not charge you any reservation fee. Once you have retrieved the availability for a specific hotel for the requested dates, you can click on the room name to find information about breakfast, taxes and room facilities.

Credit Cards and Payments
Your credit card details are only required as a guarantee for the hotel in case you do not arrive or cancel too late. Voyageme.com will never charge your credit card. You will pay for your stay at the hotel. However, note that some hotels perform a pre-authorisation check on your credit card as an extra guarantee. A pre-authorisation is a validity check to reserve a certain amount that would guarantee the room. This amount may correspond to the price of one night or to the total cost of your reservation. MasterCard, Visa and American Express are accepted as a guarantee. Please check at the bottom of the overview page of the hotel in the “Hotel Policies” section for ‘Accepted credit cards’. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. We also use a firewall which protects our servers and network against unauthorised access.

My Booking
When you have completed the four steps of the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. We advise you to print it out. Within a couple of minutes, you will receive a confirmation email containing more information such as the hotel’s contact details. We do not take bookings by telephone or email. But if you need assistance of any sort you can always contact us through the Contact Us link on the top right.

Hotel Policies and Facilities
You will find them on the “Hotel Policies” section at the bottom of the overview page of the hotel. If you are going to arrive late or very early, we advise you to let the hotel know in advance using the Remarks field in the reservation form (in English or the language of the hotel if possible), or inform the hotel directly using the contact details you will find in your confirmation email. You will find the check-in times on the “Hotel Policies” section at the bottom of the overview page of the hotel. We advise you to contact the hotel to make sure you can check-in late. You will find the contact details of the hotel in your confirmation email.

Cancellation
You can cancel your reservation or send us a request for a modification by clicking on the link MY RESERVATION. VoyageME will never charge you a cancellation fee. However, in order to avoid a cancellation fee from the hotel, please make sure you cancel on time according to the cancellation policy of the hotel. You will find the cancellation policy on the “Hotel Policies” section at the bottom of overview page of the hotel. After you have cancelled your reservation you will receive an email to confirm your cancellation. If you do not receive the cancellation email, please send an email with the details through the confirmation received by e-mail.